FAQ

Please read our Frequently Asked Questions below to learn about our products, policies and services. If you have any further questions, please do not hesitate to reach out via our contact form here.

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1. What is the difference between the New Gen PEMF range and the Crystal Infrared PEMF Mat Range?

The New Generation range features upgraded PEMF technology, including square wave pulses, larger-sized coils, a custom-built touchscreen controller and a lighter, more portable design. These mats are designed for flexibility and ease of use - especially for people who travel or prefer a sleeker mat without crystals.

Our Crystal Mat range, on the other hand, remains a valued part of our collection. These mats utilise a sine wave and are embedded with natural crystals, making them a popular choice for those who enjoy the energetic, grounding experience that crystals offer. The sine wave format mirrors the natural rhythms of the Earth and brainwaves, making this range ideal for deep rest and gentle relaxation.

Both waveforms, sine and square, have their benefits. Square waves are known for creating a stronger cellular stimulation response due to their rapid rise and fall times, while sine waves offer a smooth and steady delivery that resonates with the body’s natural frequencies.

All BEST CELLF PEMF mats include far-infrared heating, but this component is also upgraded in the New Gen range.

Whether you’re drawn to the grounded calm of the Crystal range or the modern, streamlined design of the New Gen, both deliver quality PEMF therapy - it just comes down to what suits your lifestyle and preferences best.

2. Is a PEMF mat like a grounding sheet?

Not quite. While both PEMF and grounding are inspired by the Earth, they work in different ways.

Grounding (or earthing) involves direct contact with the Earth to help balance your body’s charge by absorbing free electrons from the ground.

A PEMF mat, on the other hand, uses technology to create gentle, low-frequency pulsed magnetic fields - similar to the Earth’s natural magnetic field. Instead of electron transfer, PEMF interacts with your body’s own bio-magnetic environment to support healthy cellular function.

3. Can I claim BEST CELLF devices through NDIS or Veterans’ (DVA) funding?

Many of our customers successfully purchase using their NDIS or Veterans’ funding. While we’re not a registered NDIS or DVA provider, self-managed and plan-managed participants can often claim directly.

For details on how the process works and what documentation we can provide, visit our NDIS & Veterans Info Page here.

4. How do I know which PEMF setting to use on the mat?

All of our mats come with a comprehensive user guide to help you choose the most suitable program to meet your needs. You can also contact us to ask any questions about the programs or features of the mat.

5. How do I use the PEMF mat?

Remove your BEST CELLF Infrared PEMF Mat from its carry bag and packaging.

Unfold the mat and spread it out on a surface - either a floor or a chair.

Securely connect the controller to the power connector on the mat.

Insert the power plug into a compatible power outlet.

Refer to controller instructions in the User Guide to begin using the mat.

You can lay on your back or on your stomach as required.


While using the mat, you can enjoy relaxing, meditating, stretching, breathwork or yoga as desired.

To get the most out of your experience with an Infrared PEMF mat, you can read this helpful blog post.

6. Is the PEMF mat suitable and safe for me to use?

PEMF is safe for most people to use. However, because the pulsed electromagnetic field passes through the body, do not use this product if you have any implanted electronic devices (e.g., pacemakers, defibrillators or insulin supply systems) or have epilepsy.

There are limited studies on PEMF and pregnancy, so we do not recommend using the product if you are pregnant. If you are not sure if you are suitable to use the mat, speak to your health specialist.

7. Do you accept returns or offer a warranty?

BEST CELLF offers a 12-month warranty.

We also offer a 14-day risk-free guarantee on our Infrared PEMF mats. By offering this guarantee, we aim to give you peace of mind and confidence in trying our Infrared PEMF mats. We are committed to your satisfaction and believe that once you experience our products, you’ll love them as much as we do.

For all details on our refunds, warranty and returns policies, please click here.

8. Where do you deliver to?

BEST CELLF is located on the Gold Coast, Australia. We currently ship within Australia and to Singapore and New Zealand. We also offer local pick-up from our office in Burleigh Heads. If you are not within our shipping locations, please feel free to contact us and we can try to accommodate your request.


Free standard shipping Australia-wide for orders over $99. Express shipping is an additional cost.

You can read more about our Shipping Policies here.

9. Which payment methods do you accept?

You can pay on our website using the traditional Shopify checkout methods including debit and credit card as well as Paypal and Afterpay.

10. Do you have a referrals program?

Yes, we do offer BEST CELLF affiliate/referral programs. If you would like to refer our products to your community or clients, you can become an affiliate here.

11. Where is your customer service located?

Based out of the Gold Coast in Queensland, BEST CELLF takes pride in being an Australian-owned and operated company. Our local presence allows us to provide personalised customer service and support directly from our team, ensuring a seamless and efficient experience for our customers. All products are shipped from the Gold Coast via Australia Post.

The statements on this website are for informational purposes only and do not substitute medical advice. Our wellness equipment is for general well-being and BEST CELLF® does not claim to diagnose, treat, cure or prevent any serious diseases or conditions. Do not change or substitute current health advice without consulting your health specialist first.