FAQ

Please read our Frequently Asked Questions below to learn about our products, policies and services. If you have any further questions, please do not hesitate to reach out via the purple chat icon on any page or our contact form here.

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What is the difference between the mats you offer?

Size and Weight:

  • Large Full-Body Mat: Weighs 10kg and provides extensive coverage, ideal for targeting the entire body.
  • Small Portable Mat: Weighs 5kg, making it a lightweight option for those who plan to move their mat frequently or travel with it. The smaller size means less coverage compared to the full-body mat.

Features:

  • All mats come equipped with several PEMF programs and offer infrared heat ranging from 30-70 degrees Celsius.
  • The Deluxe range mats include additional red light therapy, which is not available in the original range.

Crystals:

  • Original Mats: Contain amethyst and black tourmaline.
  • Deluxe Black Mats: Contain turquoise and black tourmaline.
  • Deluxe Beach Beige Mats: Contain turquoise and clear quartz.

Choosing the right mat depends on your specific needs, whether it's the portability of the smaller mat, the extensive coverage of the full-body mat, or the enhanced features of the Deluxe range.

How do I know which Infrared PEMF Mat is best for me?

You can take our quiz here to find out which of our Infrared PEMF Mats best meets your requirements.

What is PEMF?

Pulsed Electromagnetic Field (PEMF) technology safely pulses electromagnetic fields at specific frequencies through the body. These frequencies are similar to Earth’s PEMF and are resonant with the frequencies the body and brain require for cellular function. PEMF studies show that low-frequency pulses of electromagnetic fields through the body influence and may regulate the cells and their function.

How do I know which PEMF setting to use on the mat?

With all mat purchases, BEST CELLF provides a user guide and links to additional resources to help you choose the most suitable program to meet your needs. You can also contact us to ask any further questions about the settings.

What is Far Infrared?

Far Infrared technology mimics the sun's Far Infrared Rays (FIR). Far-infrared is what warms the earth and living organisms, keeping things healthy and thriving.

Far-infrared technology works by safely penetrating the skin with healthy doses of deep heat. Raising the body's temperature aids the function of many processes, including detoxification, circulation, metabolism, muscle and joint symptom relief and more.

What's the difference between far infrared and near infrared light?

It's essential to differentiate between near-infrared (NIR) and far-infrared (FIR) light therapy. While NIR penetrates only a few millimetres beneath the skin's surface, FIR emits longer wavelengths, typically between 3000 and 100,000 nm, and produces heat. FIR therapy is often used in saunas to induce sweating, detoxify the body and promote relaxation. On the other hand, NIR therapy focuses on tissue repair and pain relief without the same heating effect.

We use far-infrared therapy in our Infrared PEMF Mat and use near-infrared therapy in our new Infrared Red Light Wrap.

How does the Far Infrared setting on the mat work?

The Infrared temperature is between 30℃-70℃. When using the heat settings for the first time, ease into it by setting the mat to a low temperature and gradually increasing it to a temperature that suits you personally.

If the Infrared heat temperature is high, do not allow babies, small children or animals to make contact with the product as this could cause burns.

What is red light therapy?

Red light therapy works by stimulating the mitochondria within cells, boosting energy production and accelerating tissue repair. This process enhances cellular function and promotes healing by increasing the production of ATP, the cell’s main energy source.

Specifically, red light at a wavelength of 660nm penetrates the skin to a depth that is optimal for promoting collagen production and reducing inflammation.

To maximise the benefits of red light therapy, it’s optimal to expose as much bare skin as possible or wear light, breathable clothing. This allows the light to penetrate more effectively, ensuring deeper absorption and more significant therapeutic effects.

Red light therapy at 660nm is particularly effective in improving skin health, reducing inflammation, and alleviating pain.

What are the technologies in the Infrared PEMF Mat?

The BEST CELLF mat features Pulsed Electromagnetic Field (PEMF) and Far Infrared technology and natural crystals. The Deluxe range also include red light therapy. You can find more about how the features work and their use here.

Coupling PEMF therapy with far-infrared therapy creates a powerful synergy addressing various aspects of health, including circulation, pain relief, tissue healing and overall well-being. This combination offers a well-rounded approach to improving one's health and quality of life.

How do I use the mat?

Remove your BEST CELLF Infrared PEMF Mat from its carry bag and packaging.

Unfold the mat and spread it out on a surface - either a floor or a chair.

Securely connect the controller to the power connector on the mat.

Insert the power plug into a power outlet.

Refer to controller instructions to begin using your mat.


While using the mat, you can enjoy relaxing, meditating, stretching, breathwork, yoga or a light workout.

Is the Infrared PEMF mat suitable and safe for me to use?

PEMF is safe for most people to use. However, because the pulsed electromagnetic field passes through the body, do not use this product if you have any implanted electronic devices (e.g., pacemakers, defibrillators or insulin supply systems) or have epilepsy.

There are limited studies on PEMF and pregnancy, so we do not recommend using the product if you are pregnant. If you are not sure if you are suitable to use the mat, speak to your health specialist.

Is the mat comfortable?

The top layer of the Infrared PEMF mat contains thousands of tiny natural crystals covered by mesh. The mat is firm, but softens over time with use.

You can lay a soft blanket or mattress topper over our mats as this doesn't interfere with the PEMF or infrared heat.

How often can I use the mat?

Self-care should be easily incorporated into the everyday routine, as consistency is key! So, we recommend using the mats as often as possible (3-7 days per week) or when you feel you need an extra dose of cellf-care!

How do I store and clean my mat?

You can store the mat unfolded; however, if you are wanting to fold and store the mat, fold it the same way you received it.

Place the mat in its carry bag and store it in a safe, dry and ventilated place with no heavy items that could damage it.

Do not store the mat in a high temperature, humid or dusty environment.

When cleaning the mat, disconnect from the power source and wipe off any dust with a slightly dampened soft cloth. Do not wash the mat with water directly. Do not use chemicals for cleaning.

Can I use the mat outside?

To avoid damaging the mat, do not use the mat in direct sunlight for long periods of time. The mat should be kept away from flammable items, high temperatures and liquids. If you plan to get a light sweat on during your mat session (either by using the infrared or doing a light workout), place a towel over the mat.

Please note, some of the photos on our website are taken for content-purposes only, and our mats should not be used outside in the direct sunlight for long periods of time or used near water.

Do you accept returns or offer a warranty?

BEST CELLF offers a 12-month warranty. We also offer a 14-day risk-free guarantee on our Infrared PEMF mats. For all details on our refunds, warranty and returns policies, please click here.

Where do you deliver to?

We currently ship within Australia and to Singapore and New Zealand. We are based on the Gold Coast, Queensland. If you are not within our shipping locations, please feel free to contact us and we can try to accomodate your request.


Free standard shipping Aus-wide. Express shipping is an additional cost.


If you would like our team to deliver to you locally or meet to discuss partnering opportunities, get in touch here.

Read more about our Shipping Policies here.

Which payment methods do you accept?

You can pay on our website using the regular Shopify checkout methods as well as Paypal and Afterpay.

Can I use my NDIS funding to purchase a product?

Yes, you can! To begin the process of getting one of our wellness products approved and paid for through NDIS funding, simply email us at hello@bestcellf.com.au.

Do you have an affiliate program?

Yes, we do offer BEST CELLF affiliate programs! If you would like to promote our products to your family, friends, clients or community, please reach out to us here.

Do you partner with businesses?

Yes, BEST CELLF partnership opportunities are available to businesses that align with our brand and vision.

If you are interested in partnering with BEST CELLF to provide our mat to your clients as a service, become an affiliate or resell, send us a message here.

The statements on this website are for informational purposes only and do not substitute medical advice. Our products are non-medical wellness devices and BEST CELLF does not claim to diagnose, treat, cure or prevent any serious diseases or conditions. Do not change or substitute current health advice without consulting your health specialist first.Â